04-Apr-2019, Ad#: 18198, Views: 572 Category: IT & Telecom
Technical Support Analyst English / Italian(Fulltime)
CRI ameba.eu, s.r.o.
Job location Prague
You'll be providing software support to our customers who are some of the biggest car brands and dealerships in Italy, that use our technology & information solutions.
We look for natural problem solvers and what’s great about us is that we don’t tier. This enables each team member to challenge their own thinking and develop their technical skills and knowledge through dealing with more and more complex software issues.
You'll be taking ownership of software related issues and troubleshooting them in order to solve the issue. You'll be working with our customers in order to gather as much information from them as possible and to manage their expectations from case start through to case closure.
What do we offer?
25 days annual leave
Company sickness benefit
Cafeteria Employee Benefit Programme
Vodafone Employee Programme
Supplementary Pension Savings
Tech support - 1-3 years
Customer Service - 1-3 years
Education level - Tertiary education - college or bachelors
Demonstrates that you can write and speak grammatically in Italian technical and business language and English to an acceptable level (C1/2) Translates technical concepts into plain language
Communication - phone, chat, written and Jabber (IM)